Privacy Policy - Roulo

At Roulo, we believe that transparency is the cornerstone of trust. This Privacy Policy outlines our commitment to protecting your personal information and describes how we collect, process, store, and safeguard the data you entrust to us. As a licensed and regulated online casino, Roulo adheres to the highest international standards of data protection, including GDPR compliance where applicable. We recognize that your privacy is paramount, and we have implemented robust technical and organizational measures to ensure that your gaming experience remains secure, private, and fair. This document serves as a comprehensive guide to your rights and our responsibilities regarding your digital footprint within our ecosystem.

1. Information We Collect

To provide our services, Roulo collects specific categories of data, which are categorized as follows:

Personal Identification Information: Name, date of birth, residential address, email address, and phone number.
Verification Documents: Government-issued ID, utility bills, and payment method proof as required by our KYC (Know Your Customer) protocols.
Technical Data: IP address, browser type, device information, and geolocation data.
Usage Data: Betting history, deposit/withdrawal logs, and interaction with our website and support channels.

2. How We Use Your Data

We process your information for the following legitimate business purposes:

Account Management: To create, maintain, and secure your player account.
Regulatory Compliance: To satisfy anti-money laundering (AML) and KYC requirements mandated by our licensing bodies.
Service Optimization: To improve website performance and personalize your gaming experience.
Security and Fraud Prevention: To monitor for suspicious activity and protect our platform from cyber threats.

3. Cookie Policy

Roulo utilizes cookies to enhance user experience. Cookies are small text files stored on your device that allow us to:

Remember your login status and preferences.
Analyze traffic patterns to improve site navigation.
Provide targeted, relevant promotional content.

Users have the right to manage or disable cookies via their browser settings, though doing so may limit the functionality of certain casino features.

4. Data Security and Protection

Roulo employs industry-standard SSL encryption to protect data transmission. Our servers are housed in secure, firewalled environments, and we restrict internal access to sensitive data to only those employees who require it to perform their professional duties. We regularly conduct security audits to ensure our defenses against unauthorized access remain impenetrable.

5. Your Rights

Under applicable data protection laws, you retain the following rights:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete information.
Right to Erasure: You may request the deletion of your data, subject to our legal obligations to retain records for regulatory purposes.
Right to Object: You may opt-out of marketing communications at any time via your account settings.

6. Licensing and Regulatory Compliance

Roulo operates under a gaming license issued by the Malta Gaming Authority (MGA) and the Curacao eGaming Commission. We are committed to fair play, utilizing a certified Random Number Generator (RNG) that is audited by independent third-party laboratories to ensure complete integrity in all game outcomes.

7. Responsible Gambling

We are dedicated to preventing problem gambling. We provide tools including:

Deposit Limits: Set daily, weekly, or monthly limits on your funding.
Reality Checks: Receive notifications about your session duration.
Self-Exclusion: The ability to temporarily or permanently close your account if you feel your gambling is becoming unmanageable.

For support, please contact Gamblers Anonymous or reach out to our dedicated support team.

8. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer (DPO):

Email: [email protected]
Support Live Chat: Available 24/7 via the Roulo website dashboard.
Physical Address: Roulo Gaming Ltd, 123 Gaming Plaza, Valletta, Malta.
Phone Support: +356 2000 0000 (Available 09:00 - 17:00 CET)

9. Affiliate Program

Roulo offers a competitive affiliate program. Partners benefit from generous commission structures, real-time marketing analytics, and dedicated account management. Interested parties should visit our Affiliates page or contact [email protected] for registration and terms.

10. Dispute Resolution

In the event of a dispute, we encourage users to first contact our support team. If a resolution is not reached, you may escalate your complaint to our designated Alternative Dispute Resolution (ADR) entity as outlined in our Terms & Conditions.

Last Updated: June 11, 2026