Terms & Conditions - Roulo
Welcome to Roulo. These Terms & Conditions constitute a legally binding agreement between you and Roulo, governing your access to and use of our online gaming platform. By registering an account, accessing our services, or participating in any games, you acknowledge that you have read, understood, and agreed to be bound by these terms. Roulo is committed to providing a transparent, secure, and regulated environment for all players. Our mission is to deliver a world-class entertainment experience while upholding the highest standards of integrity, responsible gambling, and data protection. We encourage all users to review this document periodically, as updates may occur to reflect regulatory changes or improvements to our service offerings.
1. About Us & Licensing
Roulo is operated by Roulo Gaming N.V., a company incorporated under the laws of Curacao. We hold a valid gaming license issued by the Curacao Gaming Control Board (License No. 8048/JAZ). Our team consists of industry veterans dedicated to fair play and player security. We believe that gambling should be a form of entertainment, and we strive to provide a platform that balances innovation with strict regulatory compliance.
2. Account Terms & KYC Procedures
To use our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction. Registration requires accurate personal information. Under our Know Your Customer (KYC) policy, we are legally mandated to verify your identity to prevent fraud, money laundering, and underage gambling.
Verification Process:
- Identity Verification: A valid government-issued ID (Passport, Driver’s License).
- Address Verification: A utility bill or bank statement issued within the last 3 months.
- Payment Verification: Proof of ownership for the payment method used.
Failure to provide requested documents within 30 days may result in account suspension or permanent closure.
3. Privacy & Cookie Policy
Roulo respects your privacy. We collect data solely to provide, improve, and secure our services. This includes personal identification, technical usage data, and transaction history. We utilize cookies—small text files stored on your device—to enhance user experience, remember preferences, and analyze site traffic. You may manage cookie preferences via your browser settings, though disabling them may limit site functionality.
4. Responsible Gambling
We promote responsible gaming as a core value. If you feel your gambling is becoming problematic, we offer several tools:
- Deposit Limits: Set daily, weekly, or monthly spending caps.
- Reality Checks: Receive periodic alerts regarding your session duration.
- Self-Exclusion: Request a temporary or permanent block on your account by contacting support.
For additional support, please visit organizations such as Gamblers Anonymous or BeGambleAware.
5. RNG & Fairness
Roulo ensures that all games are fair and unpredictable. Our platform utilizes a certified Random Number Generator (RNG), which is tested and audited by independent third-party laboratories (e.g., eCOGRA or iTech Labs). These audits confirm that game outcomes remain statistically random, ensuring integrity for every spin, hand, or bet placed.
6. Affiliate Program
We invite partners to join the Roulo Affiliate Program. We offer competitive commission structures, comprehensive marketing assets, and real-time tracking. Interested parties must complete the registration form on our Affiliate page. All affiliates must adhere to our strict ethical marketing guidelines, ensuring that promotional materials are not targeted at minors or vulnerable individuals.
7. FAQ
How do I withdraw my winnings?
Withdrawals can be requested via the "Cashier" section. Ensure your account is fully verified to avoid processing delays.
Are my deposits secure?
Yes. All financial transactions are protected by industry-standard SSL encryption.
What if I forget my password?
Use the "Forgot Password" link on the login page or contact support for assistance.
8. Contact & Support
Our support team is available 24/7 to assist with technical issues, account inquiries, or complaints. We aim to resolve all escalations within 48 hours.
- Live Chat: Available 24/7 via the widget on our website.
- Email Support: [email protected]
- Complaints: [email protected]
- Physical Address: Abraham de Veerstraat 9, Willemstad, Curacao.
9. Legal Disclaimers
Roulo is not responsible for any losses incurred through the use of our services. You are responsible for ensuring that online gambling is legal in your specific jurisdiction. We reserve the right to amend these terms at any time; continued use of the site constitutes acceptance of the modified terms.
